Terms of Service

First Line Answers LLC · Effective October 12, 2026

* Early-service notice: First Line is new, and these Terms may change as the service grows and receives professional review. We will post updates on this page with a new effective date, and we will email account holders before any material change takes effect.

1. The service

First Line is a call-screening service. Calls to a protected phone number are routed through First Line first. An AI screening assistant answers unknown callers, asks who is calling and what the call is about, and identifies itself as an AI assistant. Callers the account holder has approved ring straight through. Other legitimate callers may be connected after screening. Family alerts about screened calls are provided to the family member named on the account. Transcript service is coming soon at no additional cost; when an account turns it on, screened calls are recorded and transcribed for that family.

2. Not an emergency service

First Line is not a substitute for 911 or any emergency service and must never be relied on for emergency calls.

3. Fail-open design

First Line is designed so that silence after two prompts, an unclear answer, a technical error, or a timeout results in the call being connected rather than blocked. We work to screen accurately, but we do not guarantee that every unwanted call will be stopped or that every call will be screened.

4. Accounts and authority

The person who opens the account (the “Account Holder”) must be 18 or older and must have the legal right to arrange service for each protected line, as described in the Consent section below. The Account Holder is responsible for keeping account contact information accurate.

5. Consent is a condition of service

A line is not screened until (a) the Account Holder has agreed to these Terms and consented to screening, and (b) the person who uses the protected line (the “Protected Person”) has confirmed consent through First Line’s verification process — for example, answering a simple yes-or-no confirmation prompt — or a person with documented legal authority for the Protected Person has completed the legal-authority process. Until then, calls pass through unscreened.

6. Revocation and cancellation

The Protected Person may revoke consent at any time — including by texting STOP where texting is enabled, or by contacting us by any reasonable means. Screening then stops immediately and calls pass straight through.
The Account Holder may cancel at any time. There is no contract term and no cancellation fee. Cancellation returns the line to ordinary, unscreened service — a protected line is never left unable to receive calls.
On cancellation of an annual plan, service continues through the end of the period already paid for; we do not provide partial-period refunds.

7. Plans and billing

Current plans: Single $19/month (1 line); Household $29/month (2 lines); Annual Single $199.99/year (1 line); Household Annual $299/year (2 lines). Optional add-ons: Daily check-in $5/month or $60/year; SMS screening $3/month or $36/year. Prices are shown before purchase, plus applicable taxes where required by law. Subscriptions renew automatically until cancelled. Payment is processed by Stripe; we do not store full card numbers. If a payment fails, we will notify the Account Holder by email and allow a 7-day grace period before suspending service — and a suspended line passes calls through rather than going dark.

8. Acceptable use

You may not use First Line to screen a line you have no right to protect, to impersonate another person, or to intercept communications unlawfully. You are responsible for the accuracy of your approved-caller lists.

9. Service changes and availability

We may improve or change features with notice where practical. The service depends on carriers and providers outside our control; outages at those providers can affect screening, and the fail-open design (calls connect) is the intended fallback.

10. Liability

To the fullest extent permitted by law, First Line is provided “as is,” and First Line Answers LLC’s total liability arising from the service is limited to the amounts you paid for the service in the twelve months before the claim. Nothing in these Terms limits liability that cannot be limited under applicable law. These Terms are governed by the laws of the State of West Virginia.

11. Changes to these Terms

We will post updated Terms on this page and note the effective date. Material changes will be notified to the Account Holder by email at least 14 days before they take effect.

12. Contact

First Line Answers LLC — support@firstlineanswers.com · contact@firstlineanswers.com.